Bulb Fitment Guide

Return, Warranty, Customer Service, Privacy Policy

30-day hassle free returns 

If you ordered the wrong part, simply not liking what you see etc., our return window is 30 days within purchase. please make sure returning merchandise is in its original condition and packaging, unused and undamaged. Send us tracking number of returning products or keep it for your own records. Once returning merchandise are received and inspected, refunds will be issued via original payment method.

We do not provide pre-paid shipping labels.

1 Year Manufacturer Warranty

All of our products come with 1 Year warranty against manufacturer's defects.

To file your 1st warranty claim, please email us a picture or video, and description clearing showing the claimed manufacture’s defect, along with the corresponding order number. Once confirmed and authorized, a replacement part will be mailed out to the original order shipping address.

To file 2nd warranty claim, please email us a picture or video, and description clearly showing the claimed manufacture’s defect, along with the corresponding order number. Once authorized, please send back the product in claim to below return address. Claim department will be in contact after receiving and inspected the returned defective product about the warranty status.

Return Address:

Voltage Automotive

9373 Activity Rd. Ste. H

San Diego, CA 92126

Customer Service Policy

We at Voltage Automotive are determined to have the highest impact on our customers’ driving safety. We aim to do this by being the best at increasing our customers’ satisfaction through our expertise in automotive lighting. As always, we will work with you to achieve these results through a collaborative approach.
Our Customer Service team is available to answer any questions you may have. During a normal business week, our Customer Service Center is available 8:00 a.m. – 5:00 p.m. Pacific Standard Time, Monday through Friday, by calling 1-858-860-5199. In addition, all of our customer support representatives have voicemail, and may also be reached by e-mail and contact form.

There may be exceptions to this schedule during federal holidays.

In the event you cannot reach our Customer Service Center, or it is outside standard business hours, please contact us through email or leave us a voicemail and we will get back to you within 24 hours.

For the purpose of better assisting our customers, customer service representatives could provide professional information related to automotive lighting upon customer's request, for reference only. For proper installation instructions, please contact your local automotive installation service provider. 

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, resale certificate or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.


How do we use your information? 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
       To quickly process your transactions.
       To send periodic emails regarding your order or other products and services.

Do we use 'cookies'?

We do not use cookies for tracking purposes 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Third-party links

We do not include or offer third-party products or services on our website.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
       Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.


Contacting Us

 

If there are any questions regarding this privacy policy you may contact us using the information below.

voltageauto.com
9373 Activity Rd Ste.H

San Diego, ca 92126 

US
info@voltageauto.com

Last Edited on 2018-06-10